Legal
Support
Last updated: September 1, 2026 — operated by Sergey Litau
Questions, problems, or feedback about Lilu — write to us directly.
support@litau.appA real person reads that inbox. We aim to reply within 2 business days.
Frequently asked
How do I get a refund?
Write to support@litau.app any time — no form, no waiting window, no questions asked. Because this is a direct PayPal payment rather than an App Store purchase, the refund comes from us, not from Apple, and we can usually process it within a few days. See Terms of Use §2 and the full Refund Policy.
I paid — what happens next?
Your $19 payment is already honored as lifetime access — there is nothing more to do or pay. We'll email you the install link at the address PayPal gives us for the payment as soon as the first version is ready this autumn.
Is the $19 price still available?
Yes, until the first 100 people buy — the homepage always shows current availability. Once those seats are gone, new buyers pay $79.99 once the app ships; anyone who already bought keeps their $19 lifetime access regardless.
How will subscriptions and Founding Lifetime inside the app work, once it ships?
Once Lilu is on the App Store, it plans to also offer Monthly ($9.99), Yearly ($49.99, with a 7-day free trial) and a $79.99 Founding Lifetime purchase, all billed by Apple — see Terms of Use §3. None of that exists yet and none of it affects anyone who already bought $19 early access here: that purchase is honored as lifetime access regardless of what launches inside the app.
A clip is missing a translation, is wrong, or shouldn't be there.
Tap Report on the clip inside the app, or email support@litau.app describing the clip. We review every report by hand.
Do I need an account?
No. Lilu 1.0 has no sign-up and no login — your progress and word list live on your device. See our Privacy Policy for details.
What does Lilu need on my phone?
An iPhone running iOS 16.4 or later and an internet connection — clips stream through YouTube's own player, so they aren't stored offline.
How do I delete my data?
Delete the app — nothing about you is stored anywhere else. Inside the app, Profile → Settings also has a reset option that clears local data immediately without deleting the app. See our Privacy Policy for what's collected and how long it's kept.
I have a privacy question or a data request.
Email support@litau.app — see our Privacy Policy for what we collect and how long we keep it.